Home / Solution /Service Agent
Melingo AI acts like a dedicated service agent, bringing the same support and attentiveness of an in-store associate to your digital space. Instead of leaving customers to navigate on their own, the AI proactively listens, responds, and assists just as a knowledgeable staff member would on the sales floor. By combining deep product knowledge with conversational intelligence, it delivers warm, human-like service that makes shoppers feel guided, valued, and understood, directly on your site.
Geographic issues – takes time to update between different locations
Training time for new reps is high to achieve functional readiness
Lack of 24/7 Availability
Many regulatory requirements and compliance alignment
Average time to resolve issues can be long
Low resolve rate on first call
Reduced Human Labor
Customers saw improvements in their online shopping experience
Increase in customer loyalty
Forget robotic, scripted answers. Melingo AI engages shoppers in conversations that feel natural and human-like. Using advanced deep learning and natural language understanding, the agent can discover what customers are really looking for and guide them toward the perfect product. Every interaction feels like chatting with a knowledgeable salesperson who truly understands their needs.
Melingo AI grows smarter as you feed it information. Upload product guides, manuals, CSVs, FAQs, or any supporting documents, and the agent automatically enriches its knowledge base. This ensures customers always receive up-to-date, detailed, and accurate information without extra training or manual setup on your end.
From “Do you have this in my size?” to “Where’s my order?” Melingo AI is built to handle it all. The agent is trained to support a broad spectrum of customer questions, ensuring shoppers get quick, accurate, and reliable answers at any point in their journey. It’s like having a full customer service team available 24/7, without the wait times.
No need for human intervention on common tasks. Melingo AI can autonomously handle order tracking, password resets, product availability, shipping questions, and more. By resolving frequent issues instantly, the agent frees up your team to focus on complex inquiries while giving customers fast, satisfying resolutions that keep them coming back.
