Will I receive customer support as a Freemium user

-Freemium users receive support via email. Onboarding sessions are provided according to the plan you selected

All users are welcome to reach out, and our Customer Success Team is here to help you get started and answer common questions

No installation or technical setup is required on your end. After you choose a plan, our team will seamlessly connect your Shopify store using your store URL and other information provided on your checkout form. All your store data is synced automatically—just add a simple code snippet (via Google Tag Manager or directly in your site’s header) to activate your AI sales agent. It’s quick, easy, and hassle-free.

Absolutely not. Our AI comes pre-trained with deep knowledge of retail sales strategies and customer behavior. Once your store is connected, the agent automatically learns your entire product catalog—no manual training or data entry needed. You can start benefiting from intelligent sales rep’ right away.

Yes, your AI agent is specifically tailored to your store. As soon as your Shopify store is connected, we automatically import your full product catalog. This enables the AI to understand your products, categories, pricing, and stock levels, delivering highly relevant and personalized recommendations to your shoppers.

Our AI agent acts like a top-performing salesperson: it intelligently suggests related or higher-value products based on what your shoppers are browsing or asking about. This approach increases average order value (AOV) and conversion rates, driving more revenue for your business.

Your customers’ privacy and data security are our top priorities. All interactions are encrypted, and our platform is fully compliant with GDPR and CCPA regulations. We never share or sell your data to third parties nor use it to train the agent for other similar customers—your information stays safe and confidential.

Yes! During onboarding, you’ll be reached by our customer success team member as well as access to your admin dashboard. We will ask for any updates you would like to set for the agent’s tone and personality—from friendly and casual to formal and professional. This ensures the AI matches your brand’s unique voice and customer experience.

Our AI supports multiple languages, including English, Spanish, French, German, and Hebrew. If you serve a multilingual audience, the agent can seamlessly interact with customers in their preferred language. Note, there are limitation In the number of available languages based on the package you choose.

If a product is out of stock, the AI simply won’t recommend it and will suggest similar or alternative items. It can also prompt customers to sign up for restock notifications, helping you retain interested buyers and reducing lost sales upon request.

If the AI encounters a question it can’t answer, it politely acknowledges the query and offers to forward it or collect contact details for a human follow-up. You can easily manage and customize these fallback flows with your Customer Success Manager at any point of your license period.

Each unique conversation session with a shopper counts as one interaction, no matter how many messages are exchanged during that session. This makes it easy to track usage and manage your plan.

If you’re approaching or exceed your monthly chat limit, we’ll notify you in advance. You can then choose to upgrade your plan or pay a small fee for additional interactions—without any interruption to your service. If you choose to, you can also pause the agent from your store and wait for the next billing cycle to return it.

We do offer integrations with many common CRM and support platforms. If you need specific integration, let us know during setup and we’ll explore available options with you. Note that integration into any other platform other than your Shopify store will be charged with additional monthly/yearly cost to your package.

Once your account is set up, you’ll receive login credentials to your personalized admin dashboard. Here, you can monitor real-time conversation stats, see which products are most popular, track conversion impact, and review customer queries—all in one place.

Yes! Our Freemium Plan lets you try the AI agent with a limited number of conversations based on your package per month. It’s the perfect way to experience the value before committing to a paid plan.

Every plan includes email-based support, and paid packages come with priority assistance. Our Customer Success team is always available to help with setup, troubleshooting, and optimizing your AI agent’s performance.

No, the Freemium plan is completely free—there are no hidden costs, setup fees, or surprise charges. If you decide to upgrade for more features or higher usage, the pricing will be clearly outlined before any commitment is required.

Your data remains secure and private. If you choose to discontinue, you can request a data export or deletion at any time. We never sell or share your information, and your account can be reactivated if you return later.

Absolutely! You can upgrade to a paid plan whenever you’re ready. Your existing data, settings, and preferences will carry over seamlessly, so there’s no need to start from scratch.

Freemium users have email support and 2 onboarding sessions with our Customer Success Team. Paid plans include priority support and additional assistance, but we’re always here to help you get started and answer common questions.

The Freemium plan includes core features to help you experience the value of our service. Some advanced tools, integrations, or higher usage limits are reserved for paid plans. You’ll always see which features are included before you upgrade.

The Freemium plan is ideal for new or small stores wanting to test our AI sales agent without risk. If you find your needs growing—such as higher traffic, more conversations, or advanced analytics—you can easily upgrade to a plan that fits your business.

We want to make your experience as smooth as possible—even if you decide to cancel your monthly subscription package. To cancel your subscription, simply reach out to your dedicated Customer Success Manager (CSM) by email or through our support contact form. Your CSM will personally handle the cancellation process for you.

Once your request is received, your CSM will confirm the cancellation and notify you within 24 hours. Your plan will remain active until the end of your current billing cycle, and you won’t incur any further charges. If you ever wish to return, reactivating your subscription is quick and easy—just let us know!